Useful Links And Numbers
Freephone 24 Hour National Domestic Violence Helpline
(Run in partnership between Women’s Aid & Refuge)
Phone: 0808 2000 247
Email: helpline@womensaid.org.uk
Wales Domestic Abuse Helpline: 0808 80 10 800
Scotland Domestic Abuse Helpline: 0800027 1234
Northern Ireland 24-hour Domestic Violence Helpline: 0800 917 1414
Republic of Ireland Domestic Abuse Helpline: 1800 341 900
Respect Phoneline - 0845 122 8609
For domestic violence perpetrators. Open Monday, Tuesday, Wednesday and Friday 10-1 and 2-5
Organisations for women
England
National Domestic Violence helpline
Helpline: 0808 200 0247 (24 hours)
Email: helpline@womensaid.org.uk (you will receive a response within 3 working days)
Website: www.nationaldomesticviolencehelpline.org.uk
The National Domestic Violence Helpline is a freephone 24 hour helpline which provides advice and support to women in England and can refer them to emergency accommodation.
The National Domestic Violence Helpline is run in partnership between Refuge and Women’s Aid.
There are translation facilities if your first language is not English. The Helpline also offers BT Type talk for callers with hearing difficulties. The Helpline worker contacts the Type talk operator so that the caller can communicate through them.
Refuge
4th Floor
International House
1 St Katherine’s Way
London, E1W 1UN
Tel: Helpline: 0808 200 0247 (24 hours)
Tel: Admin: 020 7395 7700
E-mail: info@refuge.org.uk
Website: www.refuge.org.uk
This national helpline offers advice and support to women experiencing domestic violence. Refuge provides safe, emergency accommodation through a network of refuges throughout the UK. It also provides culturally-specific services for women from different minority ethnic communities and cultures. Its website has links to specialist organisations, including specialist organisations for refugees. It includes some information for men who are either being abused or who are abusers.
Rights of Women Sexual violence legal advice phone: 020 7251 8887
Rights of Women runs a sexual violence advice line and also provides free legal advice for women and produces free leaflets which you can download from their site (including ones on sexual violence and on sexual harassment). Monday 11am–1pm; Tuesday 10am–12noon. Textphone: 020 7490 2562.
Women’s Aid
PO Box 391
Bristol BS99 7WS
Helpline: 0808 2000 247 (24 hours)
Helpline email: helpline@womensaid.org.uk
Tel (admin): 0117 944 4411
Fax: 0117 924 1703
E-mail:info@womensaid.org.uk
Website: www.womensaid.org.uk
The website provides a wide range of resources to help women and young people. This includes The Survivor’s Handbook which provides a range of information including legal and housing advice, tips on how to create a safety plan and advice for people with specialist housing needs. It is available in 11 languages and in audio.
They also produce a website at www.thehideout.org.uk which offers support to children and teenagers who may be living in a home affected by domestic violence, or who may be in a violent relationship themselves.
Rights of Women
52 – 54 Featherstone Street
London
EC1Y 8RT
Family law advice line: 020 7251 6577 (Monday 11am-1pm; Tuesday and Wednesday 2pm-4pm and 7pm-9pm; Thursday 7pm-9pm; Friday 12 noon-2pm)
Criminal law advice line: 020 7251 8887 (Tuesday 11am-1pm; Thursday 2pm-4pm)
Immigration and asylum law advice line: 020 7490 7689 (Monday 2pm-4pm; Wednesday 11am-1pm)
Administration: 020 7251 6575
Fax: 020 7490 5377
E-mail: info@row.org.uk
Website: www.rightsofwomen.org.uk
Rights of Women is a voluntary organisation that runs legal advice telephone lines, offering confidential legal advice on domestic and sexual violence. Rights of Women produce free information sheets which can be downloaded from their website at www.rightsofwomen.org.uk
Jewish Women’s Aid: 0800 591203
Jewish Women’s Aid runs a free-phone national confidential helpline, available from 9am to 9pm Monday to Thursday. The organisation provides refuge and/or support to Jewish women and their children affected by domestic violence.
Apna Ghar - 0845 451 2547
Helpline offering telephone support, emotional counselling and group work. Specifically for Asian women. Languages offered are: Bengali, Gujarati, Hindi, Punjabi, Sylheti, Tamil, Urdu
Turkish Cypriot Women’s Project - 0208 340 3300
Advice service for Turkish Cypriot, Turkish and Kurdish women on all matters relating to domestic violence.
National Centre for Domestic Violence
Telephone: 0844 8044 999
Freephone: 08009 70 20 70
Minicom: 18001 08009 70 20 70
Fax: 0207 160 9383
Text: NCDV to 60777, they will call you back
Website: www.ncdv.org.uk
Advisers from NCDV are available 24 hours a day, every day of the year.
The National Centre for Domestic Violence (NCDV) offers a free service to help you get a court order to protect yourself if you’re experiencing domestic violence. If you are eligible for legal aid, you will be helped by a qualified solicitor or referred to one near where you live. If you can’t get legal aid, you will have to pay your own costs but you can be helped with paperwork. Depending on where you live, they may be able to support you at court.
Wales
Refuge
4th Floor
International House
1 St Katherine’s Way
London, E1W 1UN
Tel: Helpline: 0808 200 0247 (24 hours)
Tel: Admin: 020 7395 7700
E-mail: info@refuge.org.uk
Website: www.refuge.org.uk
This national helpline offers advice and support to women experiencing domestic violence. Refuge provides safe, emergency accommodation through a network of refuges throughout the UK. It also provides culturally-specific services for women from different minority ethnic communities and cultures. Its website has links to specialist organisations, including specialist organisations for refugees. It includes some information for men who are either being abused or who are abusers.
Welsh Women’s Aid
Cardiff National Office
38-48 Crwys Road
Cardiff
CF24 4NN
Freephone domestic abuse helpline: 0808 801 0800 (open 24 hours)
Tel: 02920 390 874
Fax: 02920 390 878
E-mail: info@welshwomensaid.org.uk
Website: www.welshwomensaid.org
Rights of Women
52 – 54 Featherstone Street
London
EC1Y 8RT
Legal advice line: 020 7251 6577
Legal advice textphone: 0207 490 2562
The legal advice line is open Tuesday, Wednesday, Thursday 2-4pm and 7-9pm, and Friday 12 noon-2pm.
Sexual violence advice line: 0207 251 8887
Sexual violence textphone: 0207 490 2562
The sexual violence line is open Monday 11am-1pm and Tuesday 10am-2pm.
Administration: 020 7251 6575/6
Fax: 020 7490 5377
E-mail: info@row.org.uk
Website: www.righstofwomen.org.uk
Rights of Women is a voluntary organisation that runs a legal advice telephone line, offering confidential legal advice on domestic violence. They also run a sexual violence legal advice line. Rights of Women produce free information sheets which can be downloaded from their website.
The National Centre for Domestic Violence (NCDV) offers a free service to help you get a court order to protect yourself if you’re experiencing domestic violence. If you are eligible for legal aid, you will be helped by a qualified solicitor or referred to one near where you live. If you can’t get legal aid, you will have to pay your own costs but you can be helped with paperwork. Depending on where you live, they may be able to support you at court.
Northern Ireland
Refuge
4th Floor
International House
1 St Katherine’s Way
London, E1W 1UN
Tel: Helpline: 0808 200 0247 (24 hours)
Tel: Admin: 020 7395 7700
E-mail: info@refuge.org.uk
Website: www.refuge.org.uk
This national helpline offers advice and support to women experiencing domestic violence. Refuge provides safe, emergency accommodation through a network of refuges throughout the UK. It also provides culturally-specific services for women from different minority ethnic communities and cultures. Its website has links to specialist organisations, including specialist organisations for refugees. It includes some information for men who are either being abused or who are abusers.
Women’s Aid Federation (Northern Ireland)
129 University Street
Belfast
BT7 1HP
24 hour Domestic Violence Helpline: 0800 917 1414
Tel (admin): 028 9024 9041
Website: www.womensaidni.org
General email: info@womensaidni.org
(Women’s Aid does not provide a support service via email.)
National Centre for Domestic Violence
Telephone: 0844 8044 999
Freephone: 08009 70 20 70
Minicom: 18001 08009 70 20 70
Fax: 0207 160 9383
Text: NCDV to 60777
Website: www.ncdv.org.uk
Advisers from NCDV are available 24 hours a day, every day of the year.
The National Centre for Domestic Violence (NCDV) offers a free service to help you get a court order to protect yourself if you’re experiencing domestic violence. If you are eligible for legal aid, you will be helped by a qualified solicitor or referred to one near where you live. If you can’t get legal aid, you will have to pay your own costs but you can be helped with paperwork. Depending on where you live, they may be able to support you at court.
Organisations for men
Men’s Advice Line
Helpline: 0808 801 0327
The helpline is open Monday – Friday 10am – 1pm and 2pm – 5pm
Email: info@mensadviceline.org.uk
Website: www.mensadviceline.org.uk.
If you are in immediate danger, dial 999 and speak to the police.
The Men’s Advice Line is a confidential helpline for all men experiencing domestic violence by a current or ex-partner. This includes all men, in heterosexual or same-sex relationships. They provide emotional support and practical advice, and can give you details of specialist services that can give you advice on legal, housing, child contact, mental health and other issues.
M.A.L.E. (Men’s Advice Line and Enquiries): 0845 064 6800
If you are a male victim of domestic violence, in a heterosexual, gay, bi-sexual or transgender relationship and need confidential help ,contact the M.A.L.E. helpline. It also offers an outreach and confidential support service for gay, bisexual and transgender men in Devon.
ManKind Initiative
Flook House
Belvedere Road
Taunton
Somerset
TA1 1BT
Helpline: 01823 334 244
The helpline is open Monday – Friday 10am – 4pm and 7pm – 9pm (except Friday evenings)
Email: admin@mankind.org.uk
Website: www.mankind.org.uk
The ManKind Initiative is a charity offering information and support to men who are victims of domestic abuse or violence. This can include information and support on reporting incidents, police procedures, housing, benefits and injunctions. They can refer you to a refuge, local authority or other support service where this is appropriate for you.
Survivors UK Ltd
Ground Floor
34 Gt James Street
London
WC1N 3HB
Helpline: 0845 122 1201
The helpline is open Monday and Tuesday 7pm – 10pm, and Thursday 12pm – 2.30pm
Admin: 0207 404 6234
E-mail: info@survivorsuk.org
Website: www.survivorsuk.org
This is a national helpline for men who have been victims of violence, sexual assault or rape. The helpline may be able to arrange counselling or a support group if you live in the London area. If you live outside London, Survivors UK may be able to provide details of an appropriate service outside the London area.
Everyman Project
1A Waterlow Road
London
N19 5NJ
Helpline: 0207 263 8884
The helpline is open Monday 10am-2pm, Tuesday 10am-3pm, Wednesday 10am-5pm and Thursday 10am-5pm.
E-mail: everymanproject@btopenworld.com
Website: www.everymanproject.co.uk.
The Everyman Project offers counselling to men in the London area who want to change their violent or abusive behaviour. It also has a national helpline which offers advice to anyone worried about their own, or someone else’s, violent or abusive behaviour.
M-Power
14 Thorpe Road
Norwich NR1 1RY
Tel: 0808 808 4321
The helpline is open on Thursday evenings 8pm – 10pm)
E-mail: support@seva-uk.org
Website: www.male-rape.org.uk
A national helpline for men who have who have been raped, assaulted or abused in childhood or adult life. The helpline also supports partners (male and female) and family members of abused men.
The Dyn project – Wales only
Helpline: 0808 801 0321
The helpline is open Monday and Tuesday 10am – 4pm, Wednesday 10am – 1pm
E mail: support@dynwales.org
website: www.dynwales.org
The Dyn project runs a helpline to support men in Wales experiencing domestic abuse. The helpline is confidential, non-judgemental and free to call. The Dyn Wales website has general information about domestic abuse and a directory of services in each local authority in Wales. The project also offers face-to-face advice, information and support to men who experience domestic abuse within Cardiff.
Organisations for lesbian, gay, bisexual and transgender
Broken Rainbow
Helpline for LGBT people experiencing domestic violence.
Ring the Helpline on 0300 999 5428 (this is LGBT on a mobile phone) Monday 2pm-8pm, Wednesday 10am-1pm, Thursday 2pm-8pm.
E mail: help@broken-rainbow.org.uk
website: http://www.broken-rainbow.org.uk/
Organisations for women and men
Montgomeryshire Family Crisis Centre
Unit 2, St Giles Business Park
Pool Road
Newtown
Powys
SY16 3AJ
Helpline: 01686 629 114 (24 hours, every day of the year)
Email via the website at: www.familycrisis.co.uk.
The Montgomeryshire Family Crisis Centre provides a confidential 24-hour helpline every day of the year for people who have experienced, or are experiencing, domestic violence. The centre helps men and women and takes calls from all over the UK. They also provide other services, for example safe accommodation for both men and women.
Police domestic violence units
There are a number of police domestic violence units, which have staff specially trained to help people experiencing domestic violence. They work closely with other organisations such as local solicitors and Women’s Aid groups. Your local police station, in the phone book under Police, will be able to tell you if they have a domestic violence unit, or where the nearest one is.
Action on Elder Abuse
PO Box 60001
Streatham
SW16 9BY
Helpline: 0808 808 8141
Tel: 020 8765 7000
Fax: 020 8679 4074
E-mail: enquiries@elderabuse.org.uk
Website: www.elderabuse.org.uk
Action on Elder Abuse gives confidential advice and information to older people who are suffering from violence or abuse. A relative or friend of the person being abused can also contact the helpline on behalf of the older person. The helpline can be used in the case of older people who live at home, in a care home or who are in hospital.
National Stalking Helpline
Helpline: 0300 636 0300
The helpline is open 9.30am to 4pm Monday, Tuesday, Thursday and Friday and 1pm to 4pm Wednesday.
Email: advice@stalkinghelpline.org
Website: www.stalkinghelpline.org
The National Stalking Helpline can provide advice on how to deal with any type of stalking behaviour. This includes advice on how to report the behaviour to the police, and what you can expect if you report something.
Older People’s Commissioner for Wales
Cambrian Buildings
Mount Stuart Square
Butetown
Cardiff
CF10 5FL
Tel: 08442 640 670 (standard rate) or 02920 445 030 (local number)
Fax: 08442 640 680
E-mail: ask@olderpeoplewales.com
Website: www.olderpeoplewales.com
The role of the Older People’s Commissioner for Wales is to make sure that the interests of older people in Wales are safeguarded. The Commissioner can specifically look at the way that a local authority or health body deals with elder abuse and can take individual cases if the case raises issues that have a wider impact on older people.
Respect Phoneline
Tel: 0808 802 4040 (free from landlines and most mobiles) Monday to Friday 10am to 1 pm and 2pm to 5pm)
E-mail: info@respectphoneline.org.uk
Website: www.respectphoneline.org.uk
Respect Phoneline offers information and advice to men and women in heterosexual or same-sex relationships who want to stop their violent behaviour.
Apna Ghar - 0845 451 2547
Helpline offering telephone support, emotional counselling and group work. Specifically for Asian women. Languages offered are: Bengali, Gujarati, Hindi, Punjabi, Sylheti, Tamil, Urdu
Respect Phoneline - 0845 122 8609
For domestic violence perpetrators. Open Monday, Tuesday, Wednesday and Friday 10-1 and 2-5
Counselling
Visit the counselling directory for a full list of accredited counsellors near you.
The Counselling Directory only lists counsellors and psychotherapists who are registered with a recognised professional body or those who have sent us copies of their qualifications and insurance cover.
